| How
does globalbagtag.com work?
Each globalbagtag has a unique serial number which enables it to be
traced to the owner via the globalbagtag.com website. Members contact
details are stored on the globalbagtag.com database. Members can update
and enter descriptions of their luggage, details of their travel itinerary
and local contact details online at any time.
| What
is the size of the globalbagtag?
The globalbagtags are 60mm x 30mm heavy duty stainless steel tags and come complete
with high strength security fastening.
| How
much does a globalbagtag cost?
A pack of globalbagtags costs £9.95 (approx. $18.95 subject to exchange rate)
| What
about shipping and handling?
All globalbagtags are sent airmail or first class post. The cost is
a flat rate of £2.50 (approx. US$4.50 subject to exchange rate) worldwide. Delivery times: UK 2-3 days USA 6-8 days Europe 3-5 days Rest of the world 8-10 days. If you need your tags urgently email us for express delivery options.
| What
do I get for my money?
Each pack of globalbagtags contains two heavy duty metal tags and includes one years database
membership along with full instructions.
| Can
I buy globalbagtags to give as a gift?
Yes, globalbagtags make a great gift. The person you give the tags
to will go online and register the tags in their own name. The one
years database registration runs from when the tags are first registered,
not the purchase date.
| Can
I use my globalbagtags more than once?
Yes you can use your tags as many times as you like providing your
membership is still current. You can enter a new travel itinerary
at any time.
| How
much will it cost to renew my database membership?
Your first years membership is included in the price of the tags.
Subsequent years membership costs £3.95 ($8), irrespective of the
number of tags you hold.
| Why
not just write my name and address on my bags?
For security reasons you are strongly advised not to openly display
your name and address details on your luggage. If you lose a bag on
your outward journey you do not want your bags sent back home if you
are not there. The globalbagtag.com system allows the airlines and
other select organisations to view your itinerary and forward your
baggage to a suitable destination.
| How
many bags go missing each month?
According to U.S. Department of Transportation figures over 250,000
bags are lost or mishandled every month on internal flights alone.
| What
happens to all the lost bags?
Almost all the bags are not lost, just not identifiable to their owners.
There is even a company in Alabama who's entire business consists
of selling lost luggage, selling thousands of unclaimed items every
week.
| Will
my credit card payment be safe?
Yes. We use Worldpay, one of the leading online credit card companies
for our credit card processing. They use state of the art encryption
and handle the purchasing process. globalbagtag.com does not keep
any of your credit card details. You can also pay with PayPal one of the most popular payment systems on the internet.
| What
about my personal information?
globalbagtag.com is registered under the Data Protection act. We will
only use the information you provide for the sole purpose of reuniting
you with your luggage. See our privacy
policy for full details.
| Can
I buy tags for my company or organisation?
We offer discounts and customised tags for corporate customers, travel professionals, airline employees, clubs and organisations. We supply custom tags to many of the World's top corporations including American Express, Orbitz, Intel, British Telecom and Barclays Bank. travel clubs and organisations. See our corporate
page for details.
| I
prefer not to order online can I still get globalbagtags?
Yes you can order by email,
phone or fax.
| Can
I change my personal contact details or add my vacation address?
Yes, simply login
and amend your details through member services.
| If
someone finds my bag can they view my personal details?
No, only security vetted airlines, handling agents, lost property
agencies will have access to your details.
| What
happens if I lose a bag?
You can login
and report your bag as lost; if it has been found you will be given
the location and finders contact details.
| How
will I know if my bag has been found?
We will contact you by email, phone, fax or SMS or you can login
to globalbagtag.com at anytime to check.
| I've
found a bag, how do I report it?
Go to I've found an item and enter the tag number and your contact details.
| I've
found a bag. Will I get a reward?
globalbagtag.com will send you a free set of tags. The owner of the
bag may wish to reward you, however this is entirely at his or her
discretion.
| If
I have globalbagtags do I still need travel insurance?
Yes, you are strongly advised you always take out travel insurance
whenever you travel.
| I
still have questions, can I speak to a real person?
Yes please feel free to telephone customer
support. You can also contact us by email
or fax at any
time.
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